Focus: Business strategy and flow efficiency People often ask me what a Director of Operational Excellence really does. And I get it, the title sounds broad. Maybe even vague. But the answer is actually very specific, and surprisingly practical. So I decided to sit down with someone who’s doing the job, day in, day out,… Read More »What Does a Director of Operational Excellence Actually Do?

Operational excellence used to mean optimizing processes to reduce waste and cut costs. Lean thinking, Six Sigma, continuous improvement. These were the tools. Today, that foundation is still important. But now, operations are more connected, data-rich, and intelligent and in 2030, operational excellence will be defined by how well organizations combine AI technologies with human… Read More »Operational Excellence in 2030: AI-Driven and Human-Centered

A manager once told me they had copied Google’s OKRs. Nobody knew what they were doing, and it became a checklist cult. He wasn’t joking. The team filled out their OKRs every quarter. There were meetings. There were updates. But when you stepped back and asked why, no one had a good answer. The tool… Read More »Stop copying. Start creating.